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Mystery Shopping

You never get a second chance to make a first impression. A well trained staff and the usage of mystery shoppers (also known as secret shoppers) to evaluate performance and protocols will improve customer growth and retention.

Here’s How Mystery ShoppingWorks!
Professionally trained shoppers equipped with a customized evaluation form will actually contact your facility and/or your competition. The shoppers will follow through with a pre-prepared scenario and complete the evaluation form.  A report is then generated from the completed evaluations for the client, complete with individual evaluations that can be shared with individual employees, a consolidated report, and a recommended course of action to improve any deficiencies.

Contact JBC to design and implement your customized shopping program.